Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address.
• Event Details: Event date, location, type of event, rental equipment preferences.
• Payment Information: Credit/debit card details processed securely through our payment processor (Square). We do not store your full card information on our servers.
• Communications: Records of your interactions with us, including phone calls, emails, and text messages.
• Website Usage Data: IP address, browser type, pages visited, and other analytics data collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your rental reservations and orders.
• Send booking confirmations, delivery reminders, and payment receipts.
• Communicate with you about your account, orders, and customer service inquiries.
• Send promotional offers, discounts, and marketing messages (with your consent).
• Improve our website, products, and services.
• Comply with legal obligations.

3. SMS/Text Messaging

When you provide your phone number and consent to receive text messages from Star Event Rental, you agree to the following:

• Message Types: We may send transactional messages (booking confirmations, delivery updates, payment reminders) and promotional messages (special offers, discounts, event tips).
• Message Frequency: Message frequency varies. You may receive up to 10 messages per month.
• Opt-Out: You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and will no longer receive text messages from us.
• Help: For help, reply HELP to any message or contact us at 281-636-0615 or info@stareventrentaltx.com.
• Costs: Message and data rates may apply. Check with your mobile carrier for details.
• Carriers Supported: Compatible with all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
• Consent Not Required: Your consent to receive SMS messages is not a condition of purchasing any goods or services from us.
• Privacy: We will not share your phone number or SMS opt-in data with third parties or affiliates for marketing purposes.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who help us operate our business (payment processing, delivery, website hosting, SMS messaging services).
• Legal Requirements: When required by law, subpoena, or legal process.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookies through your browser settings. We use Google Analytics to understand how visitors use our site.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party site you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Star Event Rental
• Address: 3730 Redwood Falls Dr, Houston, TX 77082
• Phone: 281-636-0615
• Email: info@stareventrentaltx.com
• Website: stareventrentaltx.com